The Shadow Collective Return/Refund Policy
- Policy Return Deadline:
At The Shadow Collective, we are dedicated to providing you with top-quality products and exceptional service. That's why we offer a comprehensive return policy designed to give you peace of mind. Our return policy covers our products for a period of 30 days from the date of purchase. If an order surpasses 30 days, it is no longer eligible for return. To qualify for a return, the item must be in its original packaging, unused, and in the same condition as it was received.
Please avoid returning your purchase directly to the manufacturer.
- Non-Returnable Items:
Items showing obvious signs of use, damage not attributed to our error, or missing parts will not be eligible for return. Additionally, any item returned more than 30 days after delivery will be considered non-returnable.
- Returns (If Applicable):
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
- Late or Missing Refunds (If Applicable):
If you haven’t received a refund yet, please first check your bank account. Next, contact your credit card company, as it may take some time before your refund is officially posted. If you've completed these steps and still haven't received your refund, please don't hesitate to reach out to us through the "Contact Us" section at the top of the page. We are committed to responding to your inquiry within 24 hours.
- Exchanges (If Applicable):
We understand that on rare occasions, defective or damaged items may occur. If this happens, simply send us an email by clicking "contact us" at the top of this page. Rest assured, we aim to address all emails within a 12-hour timeframe.
- Shipping:
To initiate a return, please email us for instructions. We strive to promptly respond to your email within 12 hours. Please note that you will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The timeframe for your exchanged product to reach you may vary depending on your location.
Thank you for choosing The Shadow Collective! Your satisfaction is our utmost priority, and we are here to ensure your shopping experience with us is nothing short of exceptional.